Refund & Returns Policy
Effective Date: July 21, 2026
At Kind Aura, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy outlines the requirements, process, and timelines for requesting a return or refund.
By placing an order on kindaura.site, you agree to the terms described in this policy.
1. Return Eligibility
We offer a 30-day return period beginning on the date your order is delivered.
To qualify for a return, your item must meet all of the following conditions:
Be unused and unworn.
Be free from scratches, damage, or signs of use.
Include all original packaging, tags, manuals, and accessories.
Be returned in the same condition in which it was received.
Include proof of purchase or your order confirmation.
Items that do not meet these requirements may not be eligible for a refund.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Personalized or custom-made products.
Clearance or final sale items.
Gift cards.
Products that have been used, altered, or damaged after delivery.
3. How to Start a Return
To request a return, please contact our customer support team within the return period.
When contacting us, please include:
Your order number.
The reason for the return.
Photos of the item if it is damaged or incorrect.
Our team will review your request and provide instructions for completing the return process.
4. Return Shipping
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Kind Aura cannot be responsible for returns that are lost or damaged while being shipped back.
5. Inspection and Approval
After we receive your returned item, it will be inspected to verify that it meets our return requirements.
If your return is approved, we will begin processing your refund. If the returned product does not satisfy our eligibility conditions, we may decline the return or issue a partial refund where appropriate.
6. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Once the refund has been processed, the time required for the funds to appear in your account depends on your payment provider or financial institution and may vary.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide your order number along with clear photographs showing the problem.
Once verified, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
8. Order Cancellations
Orders may only be canceled before they have entered processing or shipment.
Once an order has been processed or dispatched, it can no longer be canceled and must follow our standard return procedure after delivery if eligible.
9. Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please return the eligible product according to this policy and place a new order through our website.
10. Policy Changes
Kind Aura reserves the right to modify this Refund & Returns Policy at any time.
Any updates will be posted on this page with a revised effective date. Continued use of our website after such changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Business Name: Kind Aura
Website: kindaura.site
Email: info@kindaura.site
Business Address: 19 Christensen Ave, Salinas, CA 93906, United States